Refund policy

Return & Refund Policy – Chrioc.com

We want you to love your Chrioc jewelry.

**Returns**

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original condition

• It must be in the original packaging

• Proof of purchase is required

**Non-returnable items**

• Custom or personalized pieces

• Final sale items

• Earrings (for hygiene reasons) — unless defective

**How to Start a Return**

Please email us at [your email] with your order number and reason for return. We will provide return instructions.

**Refunds**

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

**Exchanges**

We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

**Damaged or Defective Items**

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will make it right.